Tony Bates | Genesys

Tony Bates, Chief Executive Officer of Genesys, leads the company’s strategy, direction and operations in more than 100 countries and oversees a global team of more than 5,000 employees. Bates has decades of experience steering business-to-business and business-to-consumer companies through major market transitions and rapid scaling. Tony began his career in network operations and internet infrastructure, teaching himself to code during his daily train commute. He swiftly gained the business acumen to advance into trusted executive roles at some of the world’s most respected global SaaS companies. He also led Cisco’s Service Provider business, growing its Enterprise and Commercial division to more than $20 billion in annual revenue and was CEO of Skype, where he was responsible for expanding the business to over 170 million connected users.